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Customer Comments

comments

We are humbled each and every time one of our customers take a minute out of their busy day to share their thoughts about PistolGear or the products we offer.

I just wanted to leave feedback on my order. I placed my order on a Monday and within 27 minutes I received an email stating the order shipped, two days later I received the order. I am very impressed with the quick and efficient handling of my order was. Also impressed with your pricing for the two items I purchased, I will definitely be ordering more pieces for my XD and I have already bookmarked your page for ordering them. Thanks very much for your attention to customer service, I own my own business and think customer service is what makes your business stand above the rest. Geoff (03/04/15)
I want to say how pleased I am with your service and the items I received. Your shipping was very fast and the parts for my XDm were exactly what I needed. I took the parts to a local gunsmith and he installed them. The parts are high-quality and are a perfect fit. I will be back to order more. I have an XDm 9mm and XD .45. Tom R. (11/22/14)
When I advised Pistolgear that I was the armorer for our department and needed an extractor removal tool because the tool that was provided by Team One armorer training broke and I had a gun down they shipped it that day, 09/05/2014. I received my order today, 09/08/2014. The Pistolgear tool works better than the tool received from Team One! Great Work Pistolgear and thanks for looking out for the Law Enforcement Community. I will recommend you to others. Chris (09/09/14)
Thanks for keeping me informed, and for the courtesy of fulfilling the customer's expectations (i.e., expected free shipping and you kindly pick-up the expense of shipping the backordered item(s)). And your turnaround time is awesome – I just ordered this stuff last night and it's already on its way. PistolGear once again validates their great reputation !! D.E. (02/14/14)
When a company provides exceptional service, I shout it from the rooftops! The speed of delivery, the availability, the speed of acquiring out of stock parts and communication of when in stock, is exceptional. So many other companies lose this perspective and wonder why, when it's the above and beyond that win the customers, the customer service that lacks. Keep it up PistolGear, you have my business! Weaver R. (01/27/14)
Wanted to let you know how much I appreciate doing business with a company that behaves as if they value their customers. All items were just as advertised, order arrived quickly, and you kept me informed every step of the way. I will definitely be back. Robert N. (01/21/14)
You guys rock. I cant say that enough. The PG team knows the meaning of customer satisfaction. My orders arrived as promised, in a speedy manner and the packaging is good to go. Plus I never wondered where my items were because PG provides tracking. More importantly, the communication they kept with me really made me feel like a valued customer. To narrow it down and to give you No BS assessment, PGs intent is to provide the consumers with great merchandise and impeccable customer service. Their conduct puts them at one of the top in the industry. Thank you PG team. G. David
Pistol Gear brothers and sisters, you guys rock! I have been building my XD over past few months and your parts perform better than advertised! I had a friend ask me if what I was doing voided warranty! My answer was I sure would hope so as nothing is original except frame! Pistol Gear in my book is the XD super store producing better parts and design than original! One last comment! A good friend once told me he stayed away from XD because it was not made in USA. I am here to say mine is thanks to you! W. Swanson
I received my two 140mm mag extensions and stainless steel solid guide rod for my XDM 9mm 4.5 super fast. I ordered on a Saturday and got them the following Thursday. I installed them all in less then 5 minutes without a problem. I loaded up both magazines and headed outside to give them a try. I emptied each mag a few times without a single problem! I am very pleased with the entire process with PistolGear, the items are awesome quality and flawless performance and fast delivery to top it off. You've got my biz for any/all my XDM needs, Thanks! Troy T
Thank you all for the phenomenal products. I am extremely pleased with the 170mm XDM magazine extensions!!! Keep up the great work!! T. Hardin
I just wanted to take a minute to thank you for the quickly processing my order and shipping it out as soon as possible. I was cutting it close to receive the items before my 2-day training class and PistolGear came through. I received all items as ordered two days before my class and could very well have had to take the class without the holster and mag holders if the order was with another company. Thanks for the great service and prices. D. Boltz
Thank for your great easy to negotiate web site and the first order I made with your company came in three days and complete, No errors and the products were top shelf quality. Thanks PistolGear will be back. J.L.
I just wanted to say thanks for getting my accessories in only 3 business days. The price was amazing, shipping very quick, and I will definitely be buying for my XD here again. Thanks again!
I wanted to take time to thank you. I have purchased from you in the past and it was Grade A service with 100% satisfaction. I was amazed at how quickly it was shipped as well. Pistol Gear and it is one of the first places I check for items and you earn my business. It is nice to see a company that respects and values it's customer base. Good gear, good prices, and good customer service, it is hard not to purchase through you guys.

I got my FIRST order from your company today (16 FEB), and because I did, I placed ANOTHER order. I thought it was INCREDIBLE to place an order on 13 FEB, and have it my hands on 16 FEB!

More often than not, I find it takes SOME companies more than three days to even PROCESS an order, let alone process it, ship it, and GET it to me!

As I said, INCREDIBLE job done by you guys to get me my merchandise in three days! Keep up the good work, and I'll keep ordering... and I'll keep telling EVERYONE I know about PistolGear.com!!

I received my package today and wanted to extend a heartfelt "Thank You" for your amazing service. I have read all the praise about you and your service on xdtalk.com, and it certainly isn't without warrant. The turn around time from when I placed my order to when I received it was simply amazing! You have earned a customer for life. E. Brown
I have received my complete order. The entire process from start to finish met or exceeded my expectations. I am sure you have heard this before, but I have to express my appreciation for the way in which you conduct business. It will be MY pleasure to do business with you in the future and recommend PistolGear to all. Thank you very much. T. Anderson
I just wanted to let you know that the holster arrived successfully a few days ago despite the address mix-up. I also wanted to say that this Don Hume holster is a steal for $21! It absolutely exceeded my expectations in quality and craftsmanship. Great product at a fantastic price! S. Hamilton
I just wanted to take the time to tell you how much I appreciate your company, every time I have dealt with you I have been extremely impressed with your customer service and very pleased with your products. I cannot tell you how many companies I have never used again because they are terrible at service, I praise your site to anyone who will listen and your company makes me feel like you care about what is happening with my money and my purchase and that I am not some idiot who doesn't know the difference between a 3 day shipping and a 3 week shipping. Thank you for taking the time to be so informative about where my order is and what is happening with it. You should be proud of the responsibility and value that you possess. A. Laham
Awesome customer service, no bull! You will see me back many time to purchase more goodies. Johnny C.
Thanks again. You guys are the best!! John L. B.
Just a quick note tosay how impressed I am with my order experience that culminated today with the arrival of my shiny new guide rod, Wolff spring and Eezox. The order process and the quick follow up e-mails as to its status were top notch. I can't wait for new products for my XD-40 to become available and you can bet PistolGear will be getting my business! Derek, Michigan
Excellent service! The sights arrived Thursday and I am very pleased. P.Kelley
I just wanted to drop you a line to tell you how pleased I am with the service you provide. I haven't even tried the product and I already know I'll do business with you again. Thank you for the order confirmation, the tracking number, and especially the handwritten "Thank You" on my packing slip. With customer service like this, I'm sure your company will continue to thrive. Todd N.
Just a note to say thanks and I received the little light via USPS today as promised. I am sure my son will love it. It has been a pleasure doing business with you. Thanks again! Chuck C.
Grip received! Very cool shipping. Took no time. Very impressed with the grip. Thanks again...I will spread the word! Matthew D.
Thank you for the incredibly quick receipt of my order. Made order before went out of town for weekend. Arrived in Monday's mail. Terrific! D.C.
Thank you very much for the prompt response to my order. That was the quickest and most reliable order I have ever sent. I am now a regular costumer of your website- more power to you all!!!!! Ed V.
Order arrived today!! I will recommend your store to anyone needing products. Your dedication to excellence shows in your customer service. Thank you. Jeff S.
WOW! You guys are truly amazing! My order shipped this past Monday and I received today, Wednesday. Most sites won't think twice about backordering an item and cease communication. When your products are in stock, they are IN STOCK. Thanks again. I will continue to buy products for my XD through you folks. God bless. Joel W.
So far I am blown away by your professionalism and communication! Chris K.
Hey, thanks for adding the G 22 Mags to your site. I've been buying gear from here for the last two months.... great gear at a great price! Jordan B.
Thank you very much for all the help and the OUTSTANDING customer service, I really appreciate it, especially this close to the holidays. You have earned a loyal customer and I will definitely spread the word. Thanks again. Jeff R.
Just wanted to drop you a line and thank you for your prompt service. I'll also be sure to recommend your company to friends and others on various internet gun forums. I came across PistolGear on HS2000Talk.com. D. Poe
I know you have heard this many times before, but saying it again can't hurt anything. I received the DGR and 22# spring, as well as the Eezox in the mail today. I ordered on Saturday, received the supplies on Monday. That's awesome. THANKS. Geoff K.
I just received my order and I am very satisfied with your service not only with my products but specifically your prompt process and delivery. I will from now on look to you first for my entire pistol needs. Thank you! Jason C.
I just want to say thank you for the excellent service provided by PistolGear.com. I have made two orders from your website and both have exceeded my expectations on service. I will always buy what I can from you. The hardest part is trying not to spend too much money at one time. I recently ordered a conversion barrel for myXD 40 Service to shoot 9mm. I look forward to receiving it and going to the range and my next purchase from PistolGear.com. Jeremy T.
Dear PistolGear folks, I just wanted to say thanks again for your excellent service. I ordered Friday and received today (Monday). Outstanding! John W.
Wow, I ordered my stuff Sunday evening and it's already in my greedy little hands (Wednesday). Thank you very much for you quick and prompt service! I have never received an order so quickly from any Internet company. Thank you once again and I appreciate all the effort you guys and girls did for me. Quinten J.
Great product and VERY fast! Thanks, I'll be back. Richard L.
Actually, the quality of the two range bags I purchased was not what my wife or I expected. They so exceeded what we thought we were buying, we bookmarked you for our Christmas and Hanukah present list. Also, the delivery was quick, and if I were to complain about anything, it would false. H. Bass
Thank you for your product, I am very pleased. The shipping was fast, there were no surprises and the service was great. I purchased from your company because of these facts. James W.
Your service was top notch. I would recommend it to anyone. Thanks again! Dan W.
I am extremely satisfied with the product and speed of delivery. I'm sure I will be back in the future. C. Trant

I have placed a couple of orders with you folks and I just wanted to let you know that I could not be more pleased with the quality/content of what I have purchased as well as your first-rate customer service. It was great to find a resource that had some focus on the Springfield XD product. It is better when the folks are as helpful and dedicated as the team at PistolGear. (or team PistolGear!).

By the way, I finally had the opportunity to shoot the drop-in barrel I purchased from you. With no filing modifications it shot to point-of-aim. With this barrel my Service Model fired more accurately than my Tactical model during the same range session. (Although, in fairness to the latter, I was getting used to the Ghost Sites also purchased from your company.)

Thank you again for all of your help, for delivering quality products and for your prompt and professional customer service.

John T.
I would like you to know that by doing a follow up on your customers, looking for feed back, tells me that you are serious about your products and service. You can count on me as a costumer to let everyone know about it! I think I may have sold a couple more of your guide rod assemblies at the range the other day. Keep up the good work and I will be sure to let you know if there's anything you can help me with.... thanks! Archie P.
Everything was great with the order, came fast, and was exactly what I needed. I appreciate the fast service, and great communication. Mike R.
I'm very happy with my purchase. The shipping couldn't have been faster and the prices very reasonable given the quality of the equipment. Thanks for your hard work. Bryan K.
The items were delivered two days after I ordered them, and my XD went to Canyon Creek after reviewing the information on your web page. Can't beat that service! Chuck M.
Your products and service was excellent. Tom S.
Very satisfied with my Blade-Tech Mag carrier and the quick delivery. Andy Z.
The service was great and the shipping was fast. You have provide nothing but great service. I buy from PistolGear because I am a avid poster of the XDTalk forum. Keep up the good work. Y'all are a doing a great job and you can count on me doing my business with you again. Rob C.
I was very impressed with your customer service, quick shipping and product selection. I will be doing business with you again in the future. Tim T. of Hibbing, MN
I am very satisfied with purchase and plan to make future purchases with you. Moe M.
My magazine made it on time and I won "High Lady" so I am quite happy :) Rika
I received your product and everything was as listed on your web page. Although I admit this was a simple order, everything went very smoothly and I would again purchase from your company. Your web site was informative yet straight-forward, the order was executed cleanly and was completed very quickly. Gary B.
Hey!!!!!! You're good, now that is service! Shane
Thank you for your quick and timely service regarding the products I ordered. whenever I need to order again I will surely use your website. Scott H.
Thanks for the prompt order, I appreciate it! I will definitely order more stuff from PistolGear. Everything went smoothly. Chris H.
I received my order very fast and efficiently, great product and excellent service. I will recommend to other officers and friends and will order more in the future. Harpin M.
I received the order today - fast, thanks. It is nice to do business with someone who understands giving more than the minimum and taking care of the customer. This is what my wife and I try to do in business and we appreciate it from you! Anyway, I look forward to making another order, soon. Thank you so much. Richard C.
Dealing with PistolGear has always been a pleasure. No negatives whatsoever. I am a gadget freak so any new accessories that you can get for the SA XD, I'd like to know about. Richard K.
There is no way to improve your service. Great prices and fast delivery what more can you ask for in a company! It was a very positive shopping experience. I hope to order a 9mm barrel from you when I get the money. Mike C.
Your service was great; prompt to say the least. I'm still waiting to try out the guide rod and spring (22#) I bought for my .40 tactical. The gun is at the smith having the Ameriglo ghost ring sights (which I also purchased) installed. Was going to install them myself, but after putting Trijicon night sights on my SC, I'm too tired to try the Ameriglos. Hopefully the gun will be ready on Monday. Thanks again for the great service. Neil M.
Everything is great thank you. keep on doing what you do best which is great products and customer service. Robert H.
Everything was great. The communication is great and delivery of the goods is fast. Great work. Jerry B.
I'm thoroughly impressed with the quality of service from Pistol Gear, My order was processed and delivered with amazing speed. I plan on shopping with your service again in the future for other pistol related items. Steve B.
The products are great and the service was superb. I have no complaints, and in fact have a friend looking for some XD accessories and just today recommended he order them from you. As long as you have what I'm looking for, I'll be placing my future orders from PistolGear as well. If you're interested as to how I found your site, I read about it on XD Talk. Landon O.
You have a great site, provide terrific products and followed up with world-class customer service. You’re the best. Julian W.
Just to say THANKS for the FAST SHIPPING, and excellent Customer Service. I ordered an XD Holster from you guys on Thursday, 7/14/05 and it arrived on Monday, 7/18/05. This is Fast Service, and Very much Appreciated. Again, Thank you very much. M. Williams
You did an excellent job, both in pricing and service. The directions were absolutely crystal and easily handled. Thank you for your kind attention. Charles L.
I am 100% satisfied with both the products and the service. Products were outstanding and allowed me to train hard. My sincere thanks. I will be a continuing customer. I will also be sending my team to you when appropriate. Jim B.
I wanted to again thank you for all the hard work that you put into obtaining my special order belt from Don Hume. I can only guess what kind of a chore that was to order one belt in a color you don't regularly stock for somebody that had to have it in brown. I will say that it is a great belt and it supports my Hume Open Top for my XD superbly. I am now prepared for concealed carry. I have only found a handful of folks that do business the old fashion way and I have to say that you are one of the companies at the top of that short list. Keep up the good work and you can look forward to many more orders from me over the long haul. Michael B.
Don't change a thing... You guys are awesome. I would like to thank you Scott for your wealth of knowledge and superb customer service. I thank you for your opinions and your advice. They help me in becoming both a better shooter in competition as well as a better citizen while carrying. My hat is off to you sir... If you are ever in the Austin area please feel free to look me up. Wil B.
Your service is excellent! My shipment arrived quickly. I will be placing a new order soon. Cornina
I've placed two orders with PistolGear; Tru-Glo TFO sights and a Don's Guide Rod. Both were ordered online late on a Friday afternoon and both were in my mailbox the following Monday. Both products are quality items at a reasonable price and I'm very happy with both. Your website is easy to peruse and easy to order from. The online installation video for Don's Guide Rod is a nice touch. So, I don't have any suggestions on how you can improve. Just keep up the awesome work. Steve M.
I found the product I wanted from your website (nice and easy browsing) and within the next few days it was at my door. I will be placing orders with you guys in the future and have told a few friends where I bought my gear and your web address. Thanks again and keep up the good work. Jason B.
I was very happy with your service. The order was shipped promptly and arrived quickly. Also, the TruGrip and the speed loaders preformed as advertised although the HKS one is much nicer in my opinion. Chris S.
I can't say enough about your service. Prompt shipping, item was perfect. Thanks!! Chris M.
I would like to say that I was ore than pleased with your service! I was blown away by the speed in which I received my merchandise. Your customer service department kept me informed every step of the way as they were processing my order. I know the next time I need any gun leather or weapons accessories I will go to your site first. I have already and will in the future recommend your company to my fellow soldiers and friends. Craig K. (Deployed - IRAQ)
Everything was great! But of all the products I received from your store, customer service is the most impressive. Thank you!!!! Alex
I'm more than happy with the products I purchased and especially your best service. As everybody is saying "I'LL BE BACK". Very pleased with doing business with you. Thank You!! Nelson Y. (Hong Kong)