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The following is some information about PistolGear and our policies. More information can be found on our terms & conditions page during checkout or here:
Be sure to check your city, county, and state legislation before ordering full-capacity magazines.
Ordering:
Currently, we only accept orders via our on-line store; we do not accept phone orders-for your protection. We have partnered with Authorize.net for the benefit of processing credit
card (Visa or MasterCard) orders. This partnership allows our customers to securely place orders on-line, ensuring a positive and safe experience.
At no time will we have access to your credit card number-we receive
only a confirmation code when your transaction is approved.
You can also place an order via Cashier's Check/Money Order by selecting this option during checkout.
If you do place an order via this method, please note that items
will not be held on your behalf until payment is received.
The moment an order or pre-order is submitted, your card will be charged, regardless of ship date and inventory availability. Should there be any delay in processing your order, we will update you via e-mail. It may take up to five days for the transaction to hit your statement.
If your "ship to" address is different than your "bill to" address, we reserve the right to first receive confirmation and reason, verbal and otherwise, prior to shipping your order. If we are not comfortable with the reasoning you provide, we reserve the right to cancel your order and refund your funds in full. This is another step we take, to ensure customer safety and eliminate fraud.
International / non-U.S. Orders:
PistolGear no longer ships orders Internationally.
View Order Status:
The "View Order Status" section of our store allows a customer to check the status of their order, giving them real-time visibility of where the order
is within the process. To use this feature, please enter the Order ID you received within your confirmation e-mail from
PistolGear, as well as the e-mail address you
entered when you placed your order.
If for some reason your order does not show up, please contact us immediately.
Shipping Information:
We do our best to ship most orders out the next business day. All orders will ship via US Priority Mail unless noted otherwise. We do not ship on Saturday, Sunday or Holidays. Please review our terms and conditions during checkout for additional information regarding shipping and delivery.
We will ship to a P.O. Box, however we may contact the host Post Office for ownership verification, prior to shipment.
Some military addresses do come up as invalid in the USPS system, so please offer an alternative mailing address as well.
Please note that some addresses given may be undeliverable per the US Postal Service Address Verification system. If the address is not validated by the USPS Address Verification System, we will not ship the order. Please don't get angry with us if this happens. It is not our fault and we suggest you contact the US Postal Service in order to resolve the matter.
Return Policy:
Before you return any item, you must first notify PistolGear via e-mail regarding your intent.
PistolGear offers a 15-Day Money Back Guarantee on most unopened and unused products.
PistolGear does not accept returns on sights, magazines, tactical lights and lasers, range bags, tools, sight pushers, small parts, special or made-to-order items like ported and threaded barrels and clothing.
Holsters may be returned for store credit only, as long as all packaging is complete and intact, and the holster has zero wear and was never used.
Customers are responsible for all shipping charges on returned items unless PistolGear states otherwise in writing. If a product is returned and shows wear, the item will be returned to the customer at the customer's expense.
Please contact customer service within 15 days of the purchase date for instructions on your return.
If you’re returning through the Post Office, please have the merchandise insured. Some means of tracking the package is also a good idea. PistolGear is not responsible for items that are lost or damaged during the return.
PistolGear will not refund any shipping or handling fees unless an order was sent in error, nor will PistolGear reimburse for any return shipping fees unless we state otherwise in writing.
Defective Item:
Items offered by PistolGear carry no warranty unless specifically stated otherwise by the manufacturer on the product's packaging. Should a product be deemed defective out of the packaging, the purchaser will need to contact the manufacturer of that item for resolution, understanding that PistolGear will offer support in this process as required.
Refunds / Credits:
Refunds or
store credit are handled quickly; usually within five days from the
time we receive the returned item(s). If we have your e-mail
address, we’ll contact you as soon as your return is processed.
Store Credit:
If you receive a store credit because of a return, please understand that you must use 100% of that credit
during your next order. As an example, if you return an item with a
cost of $50.00, you will receive a credit of $50. During your next
order, your product total, less shipping and handling, must be equal
to or greater than $50. See below examples for illustration.
Credit Amount: $50.00
Product total: $48.25 <--- must be equal
to/greater than credit amount
Shipping & handling: $4.05
Order total: $52.30
Sample B (valid)
Credit Amount: $50.00
Product total: $50.00
Shipping & handling: $4.05
Order total: $54.05
Warranty:
All products offered by PistolGear
carry no warranty unless specifically stated otherwise by the
manufacturer on the product's packaging. Should the product you received be
defective, please contact the manufacturer directly, immediately.
IP Address:
The IP Address of your computer is recorded every time you place an
order with PistolGear. In the event that a fraudulent order is placed,
PistolGear reserves the right to share the IP Address, name and address
with appropriate authorities.
Sharing Data/Privacy:
PistolGear collects customer information for the purpose of completing orders only. PistolGear will never sell, share or distribute a customer's information to any outside party unless required to do so by a court of law.
External Links:
We cannot be responsible for the content or activities of sites that are
not directly affiliated with PistolGear.
Liability:
All merchandise is being sold by us
upon the express condition, and with the express understanding, that
we shall in no way be liable in connection with re-sale and safe
handling, and shall not be responsible for for physical injury or
property damage resulting from the use or misuse of such
merchandise.
PistolGear makes every possible effort to ensure that the information published on its website is accurate and up to date, but does not accept any responsibility for errors or omissions and reserves the right to make amendments at any time and without prior notice.
